MyTrip.pk services are owned and operated by My Travel Guide Pvt. Ltd. (Tourism Licence DTS # 2299). These Terms of Service are a binding legal agreement between all our customers/visitors and MyTrip.pk regarding your use of the services that have been made available.
Unauthorized access, distribution, reproduction, copying, retransmission, publication, sale, exploitation (commercial or otherwise), or any other form of transfer of any portion of the Site or other Service, including but not limited to all content, services, digital products, tools or products, is hereby expressly prohibited.
Alterations, Cancelation & Refund
Transfer of Booking
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 72 hours before departure. Both you and the new traveler are responsible for paying all costs we incur in making the transfer.
Responsibility and Complaints
MyTrip is only an information portal and online hotel and car booking platform and is not responsible for any natural incidents, third party delays/accidents. For any queries, customer has to raise a complaint and contact Mytrip customer service officer.
If you have a complaint while away about any of the services included in your holiday, you must inform the relevant party (hotel management/Mytrip team) without undue delay who will endeavor to put things right. Contact numbers shall be found on the confirmation documentation.
If it is not resolved, please follow this up within 28 days of your return home by writing to our Customer Services Department at [email protected] giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking.
ADDITIONAL ASSISTANCE: If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault
EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us unless the excursion is provided by MyTrip.pk. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Law and Jurisdiction
All bookings are governed by the Laws of Pakistan, and the jurisdiction of the Pakistan Courts.
Mode of payment
Currently, MyTrip.pk supports 5 types of payment method listed before:
Our registered bank accounts are following;
For online transfers (IBFTs)
Bank: Finca Microfinance Bank
Account Title: My Travel Guide Pvt Ltd
Account Number: 923787751175
IBAN NO: PK24FINC0000923787751175
For Bank Deposit
Acc Title: My Travel Guide
Acc # 2493-70002706-03
IBAN: PK04 HABB 0024937000270603
If you pay with a credit/debit card, MyTrip.pk can request you to provide a photo ID. That is a requirement from State Bank of Pakistan. Cash handling is strictly prohibited among MyTrip.pk staff and MyTrip.pk management will not be responsible for any cash payments.
Personally Identifiable Information
Our Site and applications are for your personal and non-commercial use. Every information is protected by copyright, trademark and other applicable laws. Unless otherwise agreed to in writing by MyTrip, you agree that you will not use the Site or applications, or duplicate, download, publish, modify or otherwise distribute or use any material in the Site or applications for any purpose, except for your personal, non-commercial use. Use of the Site or applications or any materials or content on the Site or applications for any commercial or other unauthorized purpose is prohibited.