Terms & Conditions

MyTrip.pk services are owned and operated by My Travel Guide Pvt. Ltd. (Tourism Licence DTS # 2299). These Terms of Service are a binding legal agreement between all our customers/visitors and MyTrip.pk regarding your use of the services that have been made available.

Unauthorized access, distribution, reproduction, copying, retransmission, publication, sale, exploitation (commercial or otherwise), or any other form of transfer of any portion of the Site or other Service, including but not limited to all content, services, digital products, tools or products, is hereby expressly prohibited.

Customer Policy

1. In winters, MyTrip will cater vehicle requests with at least 48 hours of lead time and tour requests with 72 hours of lead time with 100% payment in advance. In summers, MyTrip will cater vehicle requests with at least 72 hours of lead time and tour requests with 5 days of lead time with 100% payment in advance.
2. MyTrip.pk will generate a quotation for the client and only after receiving the full amount of the quote, booking will be confirmed. In case of non-availability of a service or hotel room, alternate options will be shared. If the alternate options are not accepted by the client, the amount will be refunded.
3. No booking is confirmed until booking vouchers are shared with the client.
4. All hotel bookings will be processed through mytrip.pk website.
5. All payments are accepted on behalf of parent company “My Travel Guide Pvt. Ltd.”
6. Our vendors have different policies regarding their services; for example check-in and check-out time of hotels, photo identification at the time of check in, maximum number of persons that can stay in one room, maximum number of persons in a vehicle, some hotels are only for families and proof of family is asked. While booking through MyTrip.pk you acknowledge the policy of our vendors.
7. MyTrip.pk provides just mediation services between the vendors and clients. We at MyTrip try to provide best possible customer service by providing complete guidance about destinations and hotels and we try to select best possible vendors. We do not hold any responsibility for the behaviors of our vendors (which includes hotel management, airline staff or transport staff and any other service provider).

8. Alterations, Cancelation & Refund

   Regular Trips: In case of cancellation of services due to flight cancelation, bad weather conditions, road blockage and any government notification, MyTrip.pkwill refund or change the bookings. All refunds will be transferred after deduction of PKR 5,000 service charges. Any other cancelation reason except for above mentioned, 5% deduction will be charged by MyTrip.pk at the time of refund.
9. Corporate Trips: In case of cancellation of services due to flight cancelation, bad weather conditions, road blockage and any government notification, MyTrip.pk will refund or change the bookings after deduction of 10% of total trip cost at the time of refund. Any cancelation or modification charges by hotel, airline or any other vendor will also be deducted separately. Air ticket cancelation charge is 16$ per passenger if informed before 2 hours of flight and 25$ per passenger if informed within 2 hours prior to flight.
10. Hotel Booking: Any change in dates of hotel booking can be requested through email or Whatsapp to only official helpline # (+92 3111483222). MyTrip.pk is an online booking platform, any additional charges due to cancelation or change of dates from hotel will be applied on customer and MyTrip.pk shall pass on hotel policy to customer.
11. Group Trips: In case of cancellation of services due to flight cancelation, bad weather conditions, road blockage and any government notification, MyTrip.pk will refund or change the bookings. All refunds will be transferred after deduction of 10% service charges. Customers must pay 100% amount to confirm the trip 10 days prior to departure date. Any cancelation due to any personal or any other reason not mentioned above, there will be zero refund.
12. At the time of refund, any cancelation or modification charges by hotel, airline or any other vendor will also be deducted.
13. In case of return flight cancelation from Gilgit and Skardu, any additional charges of by road return will be paid by customer in cash.
14. Customer can alter booking dates only one (1) time due to any emergency. New dates will be adjusted subject to availability of hotels/vehicles/air ticket and revised charges will be applied and any cancelation charges will be deducted as mentioned in point 8, 9,10 &11.
15. Any change in fuel prices or dollar rate fluctuation shall be applied to customer directly.
16. After receiving of payment, any change in bookings like change in travel dates, upgradation of car, room category, change of hotel or air ticket; will be subject to availability and any additional charges will be billed to customer.
17. In case of any change in bookings after the payment and during the trip, any additional charges after alterations must be paid online to MyTrip.pk (on behalf of “My Travel Guide Pvt. Ltd.). MyTrip reserves the right to suspend services in case of not receiving the pending payment from customer.

Transfer of Booking

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 72 hours before departure. Both you and the new traveler are responsible for paying all costs we incur in making the transfer.

The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Responsibility and Complaints

MyTrip is only an information portal and online hotel and car booking platform and is not responsible for any natural incidents, third party delays/accidents. For any queries, customer has to raise a complaint and contact Mytrip customer service officer.

If you have a complaint while away about any of the services included in your holiday, you must inform the relevant party (hotel management/Mytrip team) without undue delay who will endeavor to put things right. Contact numbers shall be found on the confirmation documentation.

If it is not resolved, please follow this up within 28 days of your return home by writing to our Customer Services Department at [email protected] giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking.

ADDITIONAL ASSISTANCE: If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault

EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us unless the excursion is provided by MyTrip.pk. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Law and Jurisdiction

All bookings are governed by the Laws of Pakistan, and the jurisdiction of the Pakistan Courts.

Mode of payment

Currently, MyTrip.pk supports 5 types of payment method listed before:

• Easypaisa
• Jazz Cash
• Credit/Debit card
• IBFT (Bank Transfer)
• Bank Deposit

Our registered bank accounts are following;

For online transfers (IBFTs)

Bank: Finca Microfinance Bank

Account Title: My Travel Guide Pvt Ltd

Account Number: 4733378901

IBAN NO: PK24FINC0000923787751175

If you pay with a credit/debit card, MyTrip.pk can request you to provide a photo ID. That is a requirement from State Bank of Pakistan. Cash handling is strictly prohibited among MyTrip.pk staff and MyTrip.pk management will not be responsible for any cash payments.

Privacy Policy

Personally Identifiable Information

Your use of the Site or applications and any information provided by you or gathered by MyTrip or third parties during any visit to or use of the Site or applications is governed by the MyTrip Privacy Policy which is incorporated by this reference. You agree to MyTrip’s collection, use and sharing of your information as set forth in the MyTrip Privacy Policy. It is the responsibility of MyTrip to ensure that information of each customer is kept private and confidential.

Permitted Use:

Our Site and applications are for your personal and non-commercial use. Every information is protected by copyright, trademark and other applicable laws. Unless otherwise agreed to in writing by MyTrip, you agree that you will not use the Site or applications, or duplicate, download, publish, modify or otherwise distribute or use any material in the Site or applications for any purpose, except for your personal, non-commercial use. Use of the Site or applications or any materials or content on the Site or applications for any commercial or other unauthorized purpose is prohibited.